Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I was attempting to update to J 3.10.5 using J Update component.  I let Akeeba automatically perform a backup first.  The backup failed to run and the process stopped.   I went to Akeeba BAckup and tried to initiate a One Click backup.  The process halted with the following error:   Akeeba Backup may not work as expected Akeeba Backup detected the following potential problems:   Default output directory in use   There is a javascript console error that reads:   Backup.js?10cf03d20e7be246fba7d47fb71e2fc0:247 Uncaught TypeError: Cannot read properties of undefined (reading 'add')     at Backup.js?10cf03d20e7be246fba7d47fb71e2fc0:247:15   I clicked the green Backup Now button and the administrator navigates itself to the admin Control Panel.   I went back to Akeeba, went to check the default backup configuration, and the configuration page fails to load completely. The last visible box displayed is the Profile Description box.  The Basic Configuration box, its controls, and anything further does not appear, until the Joomla Debug Console section.   There are two javascript console errors:   index.php?option=com_akeeba&view=Configuration:2428 Uncaught ReferenceError: akeeba is not defined at index.php?option=com_akeeba&view=Configuration:2428:1 (anonymous) @ index.php?option=com_akeeba&view=Configuration:2428 10:05:00.499 Configuration.min.js?10cf03d20e7be246fba7d47fb71e2fc0:83 Uncaught TypeError: Cannot read properties of undefined (reading 'add') at Configuration.min.js?10cf03d20e7be246fba7d47fb71e2fc0:83:15   I manually made a backup of this site a few days ago and everything seemed ok.   I've cleared browser cache, and run with DevTools open so the browser cache is not used.   I've attached the akeeba.log.php file.  

I reinstalled AB 8.0.15 and everything now seems to be working.