Akeeba Backup for Joomla!

Tuesday, 16 November 2021 02:31 CST

Puckmeister

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Description of my issue:

Hi, when using Akeeba Backup in a new Joomla 4 on a Mittwald Server, nothing happens when i click on the "Test FTP Connection" when trying tio use "Upload to remote FTP Server". There is no message or error, the buttons greys out and that was it.

When i do a baclup now, a file is written on the ftp-server, so i thought it would be ok. Restoring this backup works until opening front- or bnackend for the first time. It always results in a "Bad Request" Message and the website is not there.I can reproduce it everytime i try.

Please advice what to do now.

Thx in advance.

Best Chris

Edited by on 2021-12-16 20:45 CST

Tuesday, 16 November 2021 02:34 CST

Puckmeister

Just tested other customers that are on J4:

I have this issue on all my customer websites using J4 and actual Akeeba Backup in combination, so actually i am not able to server reliable backups to my customers.

Tuesday, 16 November 2021 03:17 CST

nicholas

You are confusing three unrelated things.

The FTP connection test does work BUT your server may be blocking the request if you are using a complex password. Complex passwords may be misidentified as an attack by your server, typically because of a rule your host has added to their Apache's mod_security2 configuration.

However, the FTP test is optional. If you enter the correct connection information the backup will be uploaded to the FTP server, as you said happens.

If you can fully extract and restore the backup archive which was stored on your FTP server it means that the backup was fully uploaded. If there was a problem uploading a. you would have received a warning and the file would not have uploaded; b. if the file had only partially been uploaded you'd be getting an error during the extraction.

The Bad Request on the restored site means that the server has rejected the URL you gave it. If you have a live_site URL set up try removing it (leave it blank) in the Site Setup page of the restoration script. Otherwise try clearing all your browser cookies and cache before trying to access the restored site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 16 November 2021 05:44 CST

Puckmeister

post-processing / FTP

The "Test FTP Connection" is working on all Joomla 3 instances on the same server without problems. I get a message that everything is ok, so the password should not be the problem. To be sure i changed the ftp password to a really simple one (start01) and also it worked perfectly in J3 but not in J4. In Joomla 4 i get no message whatever i try.

backup / restore

I just created a local backup of my site and copied it to a new folder, parallel to the source-joomla. I restored it with newest kickstart into a fresh database, live-url field is blank, and after finalizing i got a bad request. same server, fresh-database, just restored from a backup that never left the machine.

I don't know what to check now, fact is that after backup and restore the result is not a duplicate of the source site.

Tuesday, 16 November 2021 06:28 CST

Puckmeister

Restoration issue is a combination of settings inside of WAF from admintools. i was able to unset this, but i am not sure how to handle this in general. There is a setting "allowed domains" inside of waf request filtering, which seems to be prefilled automatically. When backing up with akeeba this is saved too. After restore it does not work, because the new url is not listed in allowed sites. In joomla 3 the field is empty on all my customer sites.

If you have this case, you have to change this setting inside the database, i found no other was to correct this.

Tuesday, 16 November 2021 10:25 CST

nicholas

OK, now I have a bit more context. I had understood you were restoring on the same site. Yes, when you are restoring on a different site the Allowed Domains can get in the way. They won't get in the way when restoring to a local server (any domain which resolves to localhost or a reserved local network IPv4 address) since this is always allowed. When restoring to a different live site, however, they will indeed get in the way.

If you are doing a lot of restorations between live, test, staging and dev servers you can add all of these domains in the Allowed Domains.

If you don't care about this feature — it really only matters if your server can serve a site with any domain name you pass it — you can just set the Allowed Domains field to empty.

For restoring any backups you haven't done that you can follow the documented instructions to disable Admin Tools temporarily on the restored site so you can reconfigure this feature.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 16 December 2021 20:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2021-12-16 20:17 CST

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