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Akeeba Backup for Joomla!

#35948 Backup fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 06 November 2021 20:17 CDT

Wednesday, 06 October 2021 11:55 CDT

jasper_coetzee

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue: I never had problems doing backups before. But now it runs up to 25%, then gets stuck there. The problem seems to be in the user profile part of the database backup. I have tried over and over. Each time the same result.

I attach the log file, as well as screenshots of the Akeeba stop reports for the last two attempts.

Edited by on 2021-11-06 20:45 CDT

Thursday, 07 October 2021 02:42 CDT

tampe125

Hello,

looking at your log file, it seems that you're backing up only 10 rows each time.

Can you please get inside your profile configuration, database section, open the details and check how many rows are you backing up each time?

Can you please attach a screenshot of those settings?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 06 November 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-11-06 20:17 CDT

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