Support

Akeeba Backup for Joomla!

#35800 VAT

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 15 October 2021 20:17 CDT

Tuesday, 14 September 2021 12:43 CDT

thalueng

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

I try to renew my subscription with 40% discount as existing customer. I'm currently travelling and located in Switzerland, which makes your payment software add VAT for Switzerland automatically. Since I live in Thailand and have registered from Thailand, I need to renew as a Thai resident, not Swiss resident. Please advise how to do this.

Wednesday, 15 September 2021 00:23 CDT

nicholas

Thank you for contacting us!

Since July 1st, 2019 Akeeba Ltd does not sell products directly to end users. All sales are performed through our authorized reseller, Paddle. They handle billing, sales tax / VAT and issue your invoices.

Please refer to our dedicated page with instructions about getting answers to questions regarding sales from Paddle: https://www.akeeba.com/troubleshooting-paddle-issues.html 

I hope this information helps!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 October 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-10-15 20:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!