Akeeba Backup for Joomla!

Wednesday, 25 August 2021 09:20 CDT

JR

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,

As the title describes, I receive an error while trying to make a back-up of my site so I can update the plugins and joomla to their newest versions. However I receive this error (See attachment) which hinders my updating process because if a problem arises while updating I would like to have the back-up file in my dropbox.

If anyone could take a look that'd be greatly appreciated.

Kind regards,
Damian de Geus

Edited by on 2021-10-01 20:45 CDT

Wednesday, 25 August 2021 09:52 CDT

tampe125

Hello,

can you please attach the log of the failed backup, so I can review what's going on?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 31 August 2021 06:28 CDT

JR

Hi Davide,

My apologies, I hereby send the log file, it was 18mb in total so that's why I'm sending it in a .zip file.

Kind regards,

Damian de Geus

Edited by on 2021-10-01 20:45 CDT

Tuesday, 31 August 2021 10:32 CDT

tampe125

Thank you for the log. Can you please try to connect your site again to DropBox? That will create a new set of access tokens. I suspect that somehow your current tokens are triggering a security protection rule on our server, while we try to refresh the access token with Dropbox itself.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 September 2021 03:47 CDT

tampe125

After some investigation, it seems that your server is stripping the Host header while performing the request to Akeeba server to refresh your Dropbox token.

Without that header our server doesn't know how to route the request, so an error is triggered, resulting with a failed upload.

Please contact your hosting and report the problem, they're the only one that can fix the issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 October 2021 20:17 CDT

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