Akeeba Backup for Joomla!

Wednesday, 04 August 2021 07:49 CDT

tpollock

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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I am trying to update Akeeba Backup from 8.0.6 to 8.0.8, but I keep getting the error:

Copy file failed

Package Update: There was an error installing an extension: com_akeeba-pro.zip

I believe what happened is that in my first attempt to update Akeeba Backup, I may have copied the wrong package file that was an older version. The update failed and I got a message about how to downgrade, but I did not write the message down. Now, when I try to update with the correct package file, I get the message above.

I realize this could be a permissions issue, but I have made sure the permissions are 755 and 644 and the owner is the apache user. I do not know where Joomla copies the update ZIP file before it extracts the files. Maybe there is a file there that it cannot over write? I have searched for the com_akeeba-pro.zip, but did not find it.

I also tried your process of clearing the Download ID and reentering it, and clearing the Joomla caches, but to know avail.

Another interesting note, I backed up this site and restored it on another server. I installed the update to 8.0.8 and it worked fine.

Any ideas as to what to try is appreciated. Thank you for your help.

Wednesday, 04 August 2021 08:29 CDT

nicholas

You are spot on that this is a permissions issue.

Joomla stores the ZIP package file in its configured temporary directory. Then it extracts it there. Next up it removes any obsolete directories (there are not any between 8.0.6 and 8.0.8) and finally copies files over from the temporary directory where it extracted the package to their final destination.

You must make sure that all files under components/com_akeeba, administrator/components/com_akeeba and media/com_akeeba are writeable. Same for the language files installed in administrator/language/en-GB and language/en-GB. That's for the component. There are equivalent requirements for the included plugins, i.e. all files and folders they consist of must be writeable. Joomla does not install just the updated files; it doesn't know which files are updated. It copies everything, as though it was a full installation. The only difference is how database updates are applied and the fact that the post-installation script is told it's an update instead of a full installation.

Nicholas K. Dionysopoulos

Lead Developer and Director

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Friday, 03 September 2021 20:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2021-09-03 20:17 CDT

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