Support

Akeeba Backup for Joomla!

#35553 Update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 26 August 2021 20:17 CDT

Tuesday, 27 July 2021 12:05 CDT

Rmendez

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

 

Hello:

When I try to update Akeeba backup or admin tools it requiere me to download the new file and install it.

I wanto to update them directly from joomla.

How to fix this??

 

Thanks....

 

Rafael

Hello:

When I try to update Akeeba backup or admin tools it requiere me to download the new file and install it.

I wanto to update them directly from joomla.

How to fix this??

 

Thanks....

 

Rafael

 

Tuesday, 27 July 2021 13:05 CDT

nicholas

Please consult this documentation page: https://www.akeeba.com/documentation/akeeba-backup-documentation/update.html#update-troubleshooting-dlid

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 August 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-08-26 20:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!