Support

Akeeba Backup for Joomla!

#35472 Akeeba back up Won't Update in Joomla

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 04 July 2021 11:49 CDT

Jlar

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

July 4, 2021

Hello,

I got these error messages below when I tried to update and/or download the Akeeba Backup Professional package Pro v. 8.06 and Download Core v 8.0.6 and Akeeba Frontend Framework (FEF).

It says, β€œTemp directory is the same as the site root

Can you help me fix them?

Please see two screenshots.

Joomla version: Joomla! 3.9.23

PHP Version: 7.4.20

The Akeeba Backup Professional package Pro v. 8.06;

Download Core v 8.0.6; and Akeeba Frontend Framework (FEF)

Thank you.

Jlar

nicholas
Akeeba Staff
Manager

Closing this as duplicate of ticket 35471.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!