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Akeeba Backup for Joomla!

#35471 Akeeba back up Won't Update in Joomla

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
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Latest post by on Tuesday, 03 August 2021 20:17 CDT

Sunday, 04 July 2021 02:19 CDT

Jlar

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

July 4, 2021

Hello,

I got these error messages below when I tried to update and/or download the Akeeba Backup Professional package Pro v. 8.06 and Download Core v 8.0.6 and Akeeba Frontend Framework (FEF).

It says, “Temp directory is the same as the site root

Can you help me fix them?

Please see two screenshots.

Joomla version: Joomla! 3.9.23

PHP Version: 7.4.20

The Akeeba Backup Professional package Pro v. 8.06;

Download Core v 8.0.6; and Akeeba Frontend Framework (FEF)

Here’s the backend info of my site: https://imgur.com/pxUM1IR

Thank you.

Jlar

Edited by on 2021-08-03 20:45 CDT

Sunday, 04 July 2021 11:55 CDT

nicholas

I am a bit confused as to whether you have a problem updating Akeeba Backup or you are asking me about the messages you see in Akeeba Backup AFTER updating it.

If you have a problem updating Akeeba Backup. Updates to our software are handled by Joomla itself. In fact, the Joomla Extensions Directory terms of service forbid us from using our own update code. Please note that Joomla! is fully responsible for discovering available updates and installing them on your site. Akeeba Ltd does not have any control of the update process. You would need to consult Joomla's documentation and support forum.

If your question is about the messages displayed in Akeeba Backup. Both messages are links each one taking you to a page which explains what the problem is and how to resolve it. I wrote these pages myself and there are only so many ways I can explain the same thing. In other words, you need to click on the links and read the pages. The other option is having me copy and paste the same text which would take another 1-2 days.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 August 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-08-03 20:17 CDT

Support Information

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