Support

Akeeba Backup for Joomla!

#35298 Blank Pages on Admin Site

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 26 June 2021 20:17 CDT

Wednesday, 26 May 2021 11:57 CDT

DptoitOVB

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

My Akeeba Bakcup Config Page shows partially blank (with all the important config zzrea empty, see Attached screenshot)

Besides, Quick Config functionlaity (first config attempt) remains also blank as selected

Edited by on 2021-06-26 20:45 CDT

Thursday, 27 May 2021 02:10 CDT

nicholas

The missing section is rendered client-side, using JavaScript. Not seeing anything means that the JavaScript is not running.

First, clear your browser's cache. This will make sure that any JavaScript cached from using old versions of our software is not getting in your way.

If this didn't help, try a different browser, one with no browser extensions enabled. If that helped the problem is that one of the extensions you are using on your browser is blocking JavaScript on your site.

If this still didn't help try using a different computer and Internet connection. If this helped it would mean that some software on your computer or network was blocking the JavaScript on the site. We've seen that with misconfigured antivirus software and some corporate firewalls which will very eagerly kill off all sorts of JavaScript and/or modify the HTML content of the page.

If this is still a problem let me know; I'd need to make the ticket private and ask you for access to your site to debug it myself.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 26 June 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-06-26 20:17 CDT

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