Support

Akeeba Backup for Joomla!

#35276 Latest Akeeba Backup Pro 8.0.5 removes backup config

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by lightbulbwebdesign on Monday, 24 May 2021 13:32 CDT

lightbulbwebdesign

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Hi, on updating a few sites to the latest Akeeba Backup Pro for Joomla 8.0.5 I have noticed that it is resetting the backup config.

On going to Components > Akeeba Backup it is prompting to follow the config wizard, and all of the config settings are being wiped (I have all sites uploading the backup to OneDrive and have had to re-add this back in).

I've found this on 5 sites today so don't think it's anything I'm doing.

Chris

nicholas
Akeeba Staff
Manager

Thank you for the heads up. We are currently releasing a new version to address this. As long as you did not run the Configuration Wizard or saved anything in the Configuration page installing the new version will automatically address this issue. If you have taken either of these actions you will need to reconfigure your backup profile.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

lightbulbwebdesign

Excellent, looks like it's already released :)

Chris

nicholas
Akeeba Staff
Manager

Yes! I was running the release script as I was typing my reply to you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

lightbulbwebdesign

Ahh :)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!