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Akeeba Backup for Joomla!

#35258 The configuration page does not load completely

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by Delemo on Thursday, 20 May 2021 10:35 CDT

Wednesday, 19 May 2021 09:05 CDT

Delemo

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


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Description of my issue:

Hello,
I have a strange issue with Akeeba Backup for Joomla! installed on a site directly hosted by a client.
The configuration page does not load completely and can't access to the options.
Another thing: the Files and Directories panels are empty.

The minimum requirements seem to be met by the hosting.

What could be wrong?

Thank you

Edited by on 2021-06-18 20:45 CDT

Wednesday, 19 May 2021 09:12 CDT

tampe125

Hello,

it looks like it's a Javascript issue, most likely some file has not being copied by Joomla while performing the update.

Please install Akeeba Backup twice in a row without uninstalling it, it should take care of installing all missing files.

 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 May 2021 10:35 CDT

Delemo

Solved. Thank you.

Support Information

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