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Akeeba Backup for Joomla!

#35207 version update issue

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by on Thursday, 10 June 2021 20:17 CDT

rick

Whenever I update my Akeeba Professional on one of my sites, I get this message: 

Entering the Download ID is not sufficient for enabling Akeeba Backup Professional's features. You will need to download and install the Akeeba Backup Professional package on your site twice, without uninstalling the Core version.

I need to download from your website each time and install (twice). This never resolves the issue that it won't install the professional package through the Joomla! installer. I have Akeeba Backup Professional on three other sites, but they update fine through the Joomla! installer??

 

 

nicholas
Akeeba Staff
Manager

This is a problem with the Joomla extensions update which is handled by Joomla's own code. When installing an extension (first time or update) Joomla is supposed to look into the XML manifest of the package to find out what is the update information URL. If there is an existing record in the Update Sites management (#__update_sites table) Joomla is supposed to replace it. This is the theory. Sometimes, especially when caching is enabled on the site, Joomla won't do that correctly. As a result the next update will "see" the old update site for the Core version.

Go to Extensions, Manage, Update Sites.

Filter by Admin Tools in the search box.

Select all entries on the list and click on Delete on the toolbar.

Now go to Components, Admin Tools. This runs a bit of code we put there to make sure the correct update site is enabled.

Reload the page twice.

Now go back to Extensions, Manage, Update Sites. You should see an item for Admin Tools Professional. If you have Joomla 3.9.26 or later you will also see a dlid=YOUR_DOWNLOAD_ID where YOUR_DOWNLOAD_ID is the Download ID you've entered in Admin Tools' component Options page. Future updates will now work correctly.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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