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Akeeba Backup for Joomla!

#35100 403 - Forbidden

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 20 May 2021 20:17 CDT

Monday, 19 April 2021 09:42 CDT

DaveOzric

Hello, I tried to restore my site on Siteground and get a 403 - Forbidden error. Sorry, I can't access the site via FTP at the moment to get the log file.

I read the documentation but it is pretty overwhelming. Is this really that complex to restore a site on the same server that you just backed up and need to restore it? I guess I either don't remember ever doing it or it worked and I never needed to read any of the documentation.

The extraction was completed successfully

The next step is where I run into the issue.

Run the site restoration script

Thank you

 

Tuesday, 20 April 2021 02:40 CDT

tampe125

Hello,

in order to perform the embedded restoration (the one you can start on the Manage Backups page), you need to have direct access to a specific php file. Sometimes access to files that are not Joomla entry point is blocked. Can you please try to replace your current .htaccess file with Joomla default one? You should have a htaccess.txt file on the root of the website. 

Please note that this means you need FTP access to your website.

Regarding documentation, I'd suggest you to take a look at the video tutorials, since they contain all essential information needed to start using Akeeba Backup: https://www.akeeba.com/videos/1212-akeeba-backup.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 April 2021 09:30 CDT

DaveOzric

Hello, do you know what to add the .htaccess file so I can have this in there beforehand?

I looked up a different site and found this. Is this enough?

administrator/components/com_akeeba/restore.php
administrator/components/com_admintools/restore.php
administrator/components/com_joomlaupdate/restore.php

Tuesday, 20 April 2021 10:22 CDT

tampe125

Yes, they are correct.

If you are using Admin Tools Htaccess Maker, those files should be already included in the list of exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 April 2021 10:35 CDT

DaveOzric

Is there another path I need to add? In the installation folder, etc?

Tuesday, 20 April 2021 10:37 CDT

tampe125

Usually those files are enough, since the installation folder is always allowed, however it doesn't hurt to allow access to it, too.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 May 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-05-20 20:17 CDT

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