Support

Akeeba Backup for Joomla!

#35046 Backup on update not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 13 April 2021 12:41 CDT

Tuesday, 13 April 2021 11:30 CDT

dkrbewsey

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue: Backup on update not activating despite being ticked in the Plugin. The icon on the baseline has not been present since update to v8

Kind regards

David

Edited by on 2021-05-13 20:45 CDT

Tuesday, 13 April 2021 12:41 CDT

nicholas

This is a known issue. You can run a backup manually before running the Joomla Update.

Also note that the interface has changed from an icon at the bottom of the page to a message appearing at the top of Joomla Update since version 7.5.3. See the release notes on https://www.akeeba.com/download/akeeba-backup/7-5-3.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!