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Akeeba Backup for Joomla!

#34887 Latest update failing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 17 April 2021 20:17 CDT

Thursday, 18 March 2021 08:45 CDT

[email protected]

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Warning

Joomla\Filesystem\File::delete: Failed deleting inaccessible file .htaccess

I can currently not access Akeeba anymore, since Akeeba gives a blanc screen only after trying to open it.

Is there another way to find a log on the server?

Thursday, 18 March 2021 09:34 CDT

tampe125

Hello,

I suspect there's a permission issue on one of the files inside Akeeba Backup component. We use several .htaccess files to avoid external access to any "internal" folder.

Before going into too many details, uninstalling Akeeba Backup is an option? Please remember that you'll have to download the backup you took and export your profile configuration, you're going to import them again later.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 18 March 2021 10:23 CDT

[email protected]

Thanks for your response. Backup was made before update. Also uninstalling is not permitted?!

Action Log - Akeeba Backup

Akeeba Backup

Akeeba Backup package

akeebabackup - nl-NL

file_akeeba

Installer - Akeeba Backup Professional

Quick Icon - Akeeba Backup Notification

 

What now ?

Edited by [email protected] on 2021-03-18 10:30 CDT

Thursday, 18 March 2021 10:36 CDT

tampe125

You will have to manually rename the administrator/components/com_akeeba folder, then install it again.

However, doing so will remove all your backups and backup profiles, please triple check you have downloaded and exported them.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 17 April 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-04-17 20:17 CDT

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