Support

Akeeba Backup for Joomla!

#34878 Extract folder from Akeeba backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 16 April 2021 20:17 CDT

Romuba

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue: I have made a backup of a site (ended up with 4 files of around 2 Gigs each) and restored to a new server. All seems fine but the images folder is empty.

I have downloaded Akeeba eXtrac and run it on the backup file but cannot figure out where to find the images folder. The extracted files don't look recognisable. How can I find the images folder?

nicholas
Akeeba Staff
Manager

You can use either Akeeba eXtract Wizard (obsolete) or Akeeba Kickstart on your local machine to extract the backup archive. This extracts everything that was backed up. The installation folder is the restoration script and your database dump (the files in the installation/sql). Everything else was whatever you told Akeeba Backup to back up, exactly as it was on your site at the time the backup was taken.

I can't tell you where your images are since I don't know how your site was organised and whether you had excluded the folder where your images are stored. Assuming that the folder you're looking for is called images and it wasn't excluded then you would see a folder called images extracted on your computer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!