Support

Akeeba Backup for Joomla!

#34613 Dropbox Business Backup fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 25 February 2021 07:12 CST

[email protected]

Hi support,

We have for a period of time (think it's since February 9th) experienced that all backups for Dropbox Business fails after correct setup and the first successfully backup is taken.

See the following screenshot:

https://prnt.sc/106gsly

Everything has worked perfectly, but now we don't feel like we can trust the Akeeba product anymore - we hope you have a solution for the problem and that we can fix it asap...

Debug Log is attached.

 

Best regards

Danny

nicholas
Akeeba Staff
Manager

Thank you for the heads up!

Dropbox has recently changed the way its OAuth2 authentication works.

In the past you'd get a single access token that never expires and gives you full access to any operation in Dropbox.

Under the new scheme you get an access token with a short expiration time and a refresh token. The access token has a limited scope i.e. it only allows specific operations. When the authentication token expires you exchange the refresh token with a new pair of access and refresh token.

Since the old method is going away "soon" (there was no hard cut-off date when Dropbox notified us of the change) we changed our server-side code to use the new method with the scoped, expiring access token and refresh token. 

The code for the regular Dropbox has been updated to use the refresh token. The code for Dropbox for Business, however, is missing a change in one place. I am currently working on fixing that. The fix will be included in the update we plan for the beginning of March, in about a week's time.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

[email protected]

Hi Nicholas,

 

Thank you very much for your quick response...

- we'll keep the manual backup of the websites running until the next Akeeba update :-)

 

Best regards

Danny

nicholas
Akeeba Staff
Manager

You're welcome and, once again, thank you for the heads up!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!