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Latest post by on Thursday, 11 February 2021 20:17 CST
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
This plugin is only compatible with Joomla 4. Due to how the Joomla extensions installer works you still see the plugin in Joomla 3 but it appears to have a broken language since it uses the newer Joomla 4 only language format.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Nicholas.
How can I resolve this?
Is there any file I can replace on the server to correct this?
Regards,
Adrian Sasayah
The console plugin only applies to Joomla 4 and is only used by Joomla 4's cli/joomla.php CLI client. It doesn't do anything on Joomla 3. Moreover, since it's written as a native Joomla 4 plugin — which uses a different naming convention for language files — it appears untranslated on Joomla 3.
If you had installed Akeeba Backup 7.5.0 in the past you need to uninstall this plugin (if you skipped 7.5.0 and went directly to 7.5.0.1 you don't need to do that). The console plugin will remain uninstalled in Joomla 3, even when you eventually upgrade to a newer version of Akeeba Backup. When you upgrade to Joomla 4 you can install either the same or a newer Akeeba Backup version and the plugin will magically install itself again.
The way this is implemented is a bit backwards since it tries to work around Joomla's extensions installer. We can't tell the installer which extensions in a package to install and which to skip. We can only run a short post-installation script. What we do is detect if we are on Joomla 3 and if the console plugin had not been already installed before the Akeeba Backup update ran. If this is the case, we uninstall the console plugin Joomla just installed for us. If it's Joomla 4 we let it be installed and we automatically activate it if it was just installed.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!