Support

Akeeba Backup for Joomla!

#34221 Akeeba does not show the new update version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by infopunkt on Monday, 14 December 2020 11:00 CST

infopunkt

The solution for issue #34209 – Error: Class 'FOF30\Container\Container' not found not found is working (rename/delete plugins/system/backupunupdate)

But the new Akeeba version 5.9.0.1 is not shown in Joomla's updater.

You have to download and install

nicholas
Akeeba Staff
Manager

There is no such thing as "Akeeba Backup 5.9.0". The last time we have an Akeeba Backup 5 version was three years and two days ago and that was version 5.6.3. What we released today was Akeeba Backup 7.5.0 which had a bug in the Backup on Update plugin and 7.5.0.1 which fixed it.

Regarding your question please read https://www.akeeba.com/documentation/akeeba-backup-documentation/update.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

infopunkt

Sorry, yes Akeeba7.5.0 (5.9.x is Admintools version)
But Joomla doesn't show Akeeba7.5.0.1

You still get the crashing Akeeba7.5.0 on Joomla update or Webinstall.

nicholas
Akeeba Staff
Manager

Yes, 7.5.0 has a known issue that's why we released 7.5.0.1. Here's how to force Joomla to show the newest version:

  1. Go to Extensions, Manage, Update.

  2. Click on Clear Cache.

  3. Go to System, Clear Cache

  4. From the dropdown select Administrator

  5. Click on Clear All even if the list is empty. Joomla has a hidden query cache which screws up updates if you don't clear it.

  6. Go to Extensions, Manage, Update.

  7. Click on Clear Cache again.

  8. Click on Find Updates.

  9. You should now be able to perform the updates to our software

If this doesn't help please check the link I posted in my previous reply (where I copied the above steps from). If you are unsure about which link I am talking about, it is https://www.akeeba.com/documentation/akeeba-backup-documentation/update.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

infopunkt

Complicated, but working. Thanks.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!