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Akeeba Backup for Joomla!

#34219 Update Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 13 January 2021 20:17 CST

Monday, 14 December 2020 09:16 CST

Rollmodl

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


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Description of my issue:

I just updated Akeeba Backup to the latest version released today. I received a white Error screen in my Admin and I can't access it.

Edited by on 2021-01-13 20:45 CST

Monday, 14 December 2020 09:17 CST

tampe125

Hello,

the issue is caused by a bug in the installed version of Akeeba Backup. Please manually delete the folder plugins/system/backuponupdate , then access to the backend and update Akeeba Backup to version 7.5.0.1 ; it will fix the issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 14 December 2020 09:20 CST

Rollmodl

That worked, thanks.

Monday, 14 December 2020 09:20 CST

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 13 January 2021 20:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-01-13 20:17 CST

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