Support

Akeeba Backup for Joomla!

#34192 Update failed deleting inaccessible file

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 10 January 2021 20:17 CST

Friday, 11 December 2020 02:44 CST

ajuntament.palafrugell

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Hi,

I'm trying to update Akeeba Backup Pro to the latest version, and I get this message:

Warning

Joomla\Filesystem\File::delete: Failed deleting inaccessible file autoloader.php

Package Update: There was an error installing an extension: com_akeeba-pro.zip

Same thing whether trying to update directly or trying to install package file. Searching for the filename, I find various autoloader.php files in various directories.

Which file would this be about? And why would it not be accessible?

Thanks!

Edited by ajuntament.palafrugell on 2020-12-11 02:44 CST

Friday, 11 December 2020 05:35 CST

tampe125

Hello,

usually this happens when you have a permission issue on your server: Joomla can't delete or overwrite the files it's trying to install.

Please enable the FTP layer inside Joomla Global Configuration, and supply the FTP credentials of your account; that should solve your issues.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 10 January 2021 20:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-01-10 20:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!