Support

Akeeba Backup for Joomla!

#34100 Backup Hangs / Configuration Wizard Hangs

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 25 December 2020 20:17 CST

neo314

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

I have multiple Joomla sites on this server which are all configured to backup to [user]/backup (above the web accessible space).

Only 2 sites are having a problem suddenly. There appears to be no difference in the configurations between the ones that are working and the ones that are not working.

Of the two not working, one says the backup directory is in use and the other has no message at all. In both installations, the configuration wizard completely hangs, and attempts to backup now just go to the default control panel page and no log of any action is created.

nicholas
Akeeba Staff
Manager

These sound like cached JavaScript issues. Please try clearing your browser's cache.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

neo314

That worked. I just cleared site local storage

 

nicholas
Akeeba Staff
Manager

I'm glad I could help!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

neo314

Meant to say thanks... I'm surprised by the issue. Weird range of symptoms for the problem

nicholas
Akeeba Staff
Manager

Not to me :) If the browser caches old JS files you will see problems in the configuration page, the configuration wizard page, the backup page and all filter pages. These are all powered by JavaScript. The message about the default output directory is also powered by JavaScript and missing from older versions. So the only explanation for all of your symptoms at once was JavaScript not working properly. The most common reason for that is the browser cache so I started from there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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