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Akeeba Backup for Joomla!

#33838 Backup failed for no apparent reason

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 04 November 2020 01:17 CST

Sunday, 04 October 2020 15:42 CDT

davidtorr

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Backup profile 1 did not seem to complete but no errors.

 

(And I am being told to install 7.3.21 but install link fails!)

 

 

Edited by on 2020-11-04 01:45 CST

Sunday, 04 October 2020 23:22 CDT

nicholas

I cannot help you with this backup log file because you have set your log level to "All information". We need the log level to be "All information and debug" for us to be able to provide any assistance. The missing debug information from your log file would tell me the size of your backup archive, how many parts it consists of, what kind of remote storage you are using and whether there was an issue with the remote storage connection. Without this information I can think of five different reasons the backup would have failed, three of them being mutually exclusive. I don't want to send you on a wild goose chase so I'd rather ask you for a more verbose log file which will help me help you.

Please go to Akeeba Backup's Configuration page for the backup profile you are using. Set the Log Level to "All information and debug". Take a new backup. If it fails again please send us the new backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 04 November 2020 01:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-11-04 01:17 CST

Support Information

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