Support

Akeeba Backup for Joomla!

#33762 Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Monday, 28 September 2020 00:51 CDT

Tuesday, 22 September 2020 11:20 CDT

nep

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: We have been getting an error trying to connect Akeeba to Box for backup transfers. We have been using this upload method for 8 months with no issues but since last Friday we are getting an error that we do not have a Akeeba subscription. Our download ID is there and correct.

Thanks.

Edited by on 2020-10-23 01:45 CDT

Wednesday, 23 September 2020 02:19 CDT

nicholas

You need to enter your Download ID in the Akeeba Backup component's Options page, Update tab. Since a few months ago we are limiting usage of remote storage services which require using our services for authentication mediation (like Box, OneDrive, Google Drive, Dropbox etc) to users with an active subscription. The way we check that is by sending the Download ID to the server where it is checked against the list of active subscribers.

Go to Components, Akeeba Backup, Options and click the Update tab. Make sure you have entered your correct Download ID (either your Main Download ID or an add-on one) and click on Save & Close. The Box authentication should work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 24 September 2020 10:40 CDT

nep

All our sites have the Download ID in the Akeeba Backup component's Options page, Update tab. I have tried re-doing it and it still gives the error.

Friday, 25 September 2020 01:55 CDT

nicholas

Thank you for the heads up. There was a bug in the server-side part of the Box authentication (on our server). I have now fixed it. Please try authenticating again. It should now complete without a problem and your backup should upload to Box. I have just tested it from a different site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 25 September 2020 12:23 CDT

nep

Thank you! All is working now.

Monday, 28 September 2020 00:51 CDT

nicholas

You’re welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!