Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I just upgraded Akeeba Backup and now when I use the 'Backup Now' button in the Control Panel when clicking on the 'Backup Now' button in the 'Start a new backup' dialog, the component simply dumps me back to Joomla's Control Panel - and nothing happens?!

Hello,

In the latest version of Akeeba Backup we have changed several Javascript files, your browser is still using the old ones from its cache instead of downloading the new ones.

Please logout from your site, clear your browser cache, then login again. That fixes the issue for most users.  There is a second problem that causes the same symptoms that is corrected in version 7.3.1, released today.  You still need to clear the browser cache.

Dale,

Thank you!  That resolved the issue - backup is running now.

You're welcome!