Support

Akeeba Backup for Joomla!

#33689 Issue after upgrade

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 10 October 2020 01:17 CDT

Wednesday, 09 September 2020 09:27 CDT

Alfano

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

After upgrading the component via the Joomla administrator page, I tried to make a backup of the site. As I click on the backup button (either the one click or backup now) eh page goes back to main administrator page without any message.

Hoping for help

Regards

Marco

Wednesday, 09 September 2020 09:40 CDT

dlb

Hello,

In the latest version of Akeeba Backup we have changed several Javascript files, your browser is still using the old ones from its cache instead of downloading the new ones.

Please logout from your site, clear your browser cache, then login again. That should fix your issue.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 10 October 2020 01:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-10-10 01:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!