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Akeeba Backup for Joomla!

#33656 Cannot backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by dlb on Monday, 07 September 2020 07:21 CDT

Romuba

I have just updated a few sites to the new 7.3.0 Akeeba Backup Pro and cannot get it to backup.

When I click on the normal Backup Icon I get taken to a new page asking for Description, Password and Comment. Wether I insert content in these fields ot not when I click on the Continue Backup button I get taken back to the Joomla Control panel page. I effectively cannot run a backup with this new verion.

I also tried to access the Configuration page but that seems to have been removed completely.

dlb

You have stale JavaScript code stuck in your browser cache and it won't work with the update.

Please log out of your site, clear your browser cache and retry your backup.  That should fix it.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Romuba

Sorted, thank you very much.

dlb

You're welcome!



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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