Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Dear Sirs,

I upgraded to Akeeba 7.3.0 (on Joomla 3.9.20), When I tried to backup from Components->Akeeba backup->Backup Now, instead of starting the backup, the application returned to the Joomla Control Panel page.

Upgraded to Joomla 3.9.21, same result. As a result, cannot backup my site. Thank you, Ian

*Note: The akeeba.backend.log.php file was empty.

You have stale JavaScript code stuck in your browser cache.  The old code won't work with the update.

Please log out of your site, clear your browser cache then try your backup again.  That should fix it.

Hi Dale,

I had to clear the cache a couple of times, but I eventually got the backup to work.

It works fine now.

Thanks for your help,

Ian

You're welcome!  Have a good weekend.