Support

Your update did not complete correctly. You need to install FOF 3.6.0 manually.

If you still have access to your site's administrator backend download FOF 3.6.0 and install it from Extensions, Manage, Install.

If you cannot access your site's administrator download FOF 3.6.0 and extract it on your computer. Rename the extracted folder fof to fof30 on your computer. Connect to your site via SFTP or FTP and upload the fof30 folder into your site's libraries folder, overwriting the existing folder.

You're welcome!

These messages DO NOT come from any current version of our software. These come from FOF 2, a framework version we stopped developing in 2015 and stopped using (and offering support for) in 2016. You either have an ancient version of our software installed OR you have a third party extension using an ancient version of our framework that we haven't supported in 4+ years. Either way I'm afraid I cannot offer any kind of support for discontinued software.

Akeeba Backup 7.2 uses FOF 3.x. The message you are receiving is from an ANCIENT, OBSOLETE version of FOF 2.x which we discontinued in 2016.

I already told you that this means that the problem DOES NOT COME FROM THE CURRENT VERSION OF AKEEBA BACKUP but from a DIFFERENT extension.

There are EXACTLY TWO (2) possibilities:

1. You are using a version of ANY of our software from BEFORE March 2016. If you do, uninstall it and stop using it. It's been end of life for more than 4 years.

2. You are using an extension by a THIRD PARTY (different developer, not affiliated with us) which is using the obsolete, unsupported and discontinued version 2.x of our FOF framework. We are NOT responsible for third parties being idiots, using unsupported software. We did warn third party users of our framework to upgrade to FOF 3 back in 2015. If they have not put the work in 5 years it's their problem, not ours. I'd also say that if they are really using FOF 2.x today, in 2020, more than 4 years since we discontinued it you should uninstall their extensions and never use any of their software ever again because they cannot be trusted to keep anything up to date.

In so many words, this problem is not our monkey and not our problem. I don't know why you are having so much trouble understanding this. I hate being that blunt but it looks like being subtle and professional didn't get the message across. I hope it's now crystal clear that you're either running obsolete software (which is your fault) or someone else's software who couldn't be bothered to update their code in 5 years (which is their fault). In either case it's not our fault and nothing we can help you with.