Support

Akeeba Backup for Joomla!

#33213 Google backup error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 15 July 2020 17:17 CDT

komir

Hello, I have an annoying problem with backup to Google. Time to time get a message 

Upload of your archive failed.

Error invalid_grant: Bad Request

and need to reconfigure credentials. Is there any way to avoid this?

Thank you

4M CAD profesionalni CAD alat

tampe125
Akeeba Staff

Hello,

 

please note that the tokens pair are valid for all of your sites. This means that if you regenerate them on another site, you will end up with a new pair, invalidating all the other ones. Once you setup your first site, you should keep copy/pasting the same token, or you will end up invalidating all other instances of Akeeba Backup.

Moreover, please note that you should avoid to run all your backups at the same time, since they will share the same credentials and there can only be one active instance of the Access Token being used.

You can read more about this in the documentation: https://www.akeebabackup.com/documentation/akeeba-backup-documentation/data-processing-engines.html#proc-googledrive

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!