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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

We have our sites sending backups to Box.com
Generally everything works fine, however with some sites the backups are not getting transferred to Box (even though they did when they were first set up) and when we check the configuration settings the tokens are now gone (the fields are just blank). This seems to be happening randomly on about 20% of our sites. We have about 300. The tokens are not expired yet as this started happening within a week of setup. Resetting the tokens seems to work but then we will notice other sites having the same issue. Just wondering if you have seen this before. Seems very odd that the tokens would just disappear like that. Never saw anything like that when we used AWS S3. I attached a log file of a site with a failed transfer (tokens gone) not sure if that will help.

Thanks

Not sure what you mean by other settings Reset.  All sites have the same settings.

Davide has left for today.

What he was asking you was if only the Box.com settings were reset or all of the settings in the Profile.

Since Davide's post, we have found the answer to the problem.  Backing up to Box, Dropbox, Google Drive, Google Storage, OneDrive or pCloud using Akeeba Backup requires a connection to our server where a service provides the necessary authentication "glue" between Akeeba Backup running on your server and the remote storage engine. This service was temporarily broken for approximately 4 hours.

If you try again now the issue should have gone away.

If you already have backup archives stored on your web server that you need transferred to the remote storage engine go to Akeeba Backup, Manage Backups and click on the Transfer Archive button in the rightmost column of the backup attempt whose files you want transferred.