Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue: I am having the same issue as described in ticket #14912 – AEAbstractDump :: Database Error.
I understand the solution is to upgrade my copy of Akeeba Backup Pro from 3.6.12 to a newer version, but I am not sure which version to install. The stable version 3 on your compatibility chart is 3.4.6. This appears to be a lower version than I have got, but I do know it works, because I have it installed on another small host that also has PHP 5.6.36 installed and it backs up the MySQL database without issue. The alternative is to upgrade to 4.7.7.
As the host I am wanting to backup is my one and only production host, I am wanting to minimise the risk of screwing up this host by upgrading Akeeba Backup without doing a backup first.
Can you please recommend which version I should use to overwrite 3.6.12?
Many thanks
Tony Self
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue: I am having the same issue as described in ticket #14912 – AEAbstractDump :: Database Error.
I understand the solution is to upgrade my copy of Akeeba Backup Pro from 3.6.12 to a newer version, but I am not sure which version to install. The stable version 3 on your compatibility chart is 3.4.6. This appears to be a lower version than I have got, but I do know it works, because I have it installed on another small host that also has PHP 5.6.36 installed and it backs up the MySQL database without issue. The alternative is to upgrade to 4.7.7.
As the host I am wanting to backup is my one and only production host, I am wanting to minimise the risk of screwing up this host by upgrading Akeeba Backup without doing a backup first.
Can you please recommend which version I should use to overwrite 3.6.12?
Many thanks
Tony Self
