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Akeeba Backup for Joomla!

#33090 Van't update with Joomla Core update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
n/a

Latest post by on Monday, 22 June 2020 17:17 CDT

Friday, 22 May 2020 15:07 CDT

BigStef
Hi,
I have a download ID saved for this website (lesbetonsdupacifique.nc), but the error message when i'm trying to update through the Joomla Core Component update show me another (old) ID in the error message. See the 2 screenshots joined.
This make the update fail.
Could it be cache issue ?

Stephan Herby PAO Production New Caledonia - Canada - France

Edited by on 2020-06-22 17:45 CDT

Friday, 22 May 2020 21:55 CDT

dlb
You have old info stuck in the Joomla! cache. Sadly it is not an unusual situation.

Go to Extensions, Manage, Update and Clear Cache with the button at the top. Then Find Updates. That usually fixes it.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Saturday, 23 May 2020 15:23 CDT

BigStef
Hi Dale, Thanks for answering :)
I have tried the empty cache in update Core Joomla, but it did not the trick.
Actually I had to go with phpMyAdmin, and change the ID manually in "extra_query" field from XXX_updates table.
It is now working again :)
For your information, i have 20 others websites, where everythings work well since the beginning.
Thanks for your time.
regards.

Stephan Herby PAO Production New Caledonia - Canada - France

Saturday, 23 May 2020 16:26 CDT

dlb
You're welcome, I'm glad you got it to work!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 22 June 2020 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-06-22 17:17 CDT

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