Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

i ve bought Akeeba pro to restore but i can't install it by files because upload is not allowed > 2 Mo

Can you help me ?

thanks
jei

The best way to solve the problem is to ask your host to increase the upload_max_filesize and post_max_size settings for PHP. The 2Mb PHP default is badly out of date with today's file sizes.

Our Troubleshooting Guide shows how to set the maximums from the .htaccess file.

If all else fails, the Troubleshooting Guide also has instructions for a manual installation through Joomla!, avoiding the upload limits.

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