Support

Akeeba Backup for Joomla!

#32618 Detected Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Thursday, 05 March 2020 10:28 CST

Valtari
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,

Error message :
Log analysis is complete
ALICE finished its log analysis. A total of 10 different checks were executed.
We detected a major issue which may have caused your backup to fail.
Detected Error
Il y a un problème avec le moteur de sauvegarde pour enregistrer son état. Veuillez corriger cela avant de continuer.
Possible solution: Veuillez essayer de définir un temps d'exécution minimum de 1 seconde et de maximum 10 secondes (ou si le délai de PHP est inférieur à 10 secondes, utilisez 75% du timeout PHP), et l'exécution bias de 75%

I've several administration profils ??? See screenshot in attachment
The file is more than 10 Mo... I compress it.. But I have others files...

Best regards
Stéphane

tampe125
Akeeba Staff
Hello,

attachments were not uploaded.
Please zip your log file, upload it somewhere (ie Google Drive, Dropbox etc etc) and paste here the link, so I can take a look at it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Valtari
https://www.dropbox.com/sh/xk1a3iugyu5voxk/AACr1Da7dZTi4GT6bDei9USaa?dl=0
Best regards

tampe125
Akeeba Staff
Looking at your log file, it seems that the process is halted during file upload.
Can you please try to set the part size of your archives to 10Mb and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Valtari
OK i'll try it and go back....

Valtari
YES !
The best support !
Best regards.
Stéphane

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!