Since July 1st, 2019 Akeeba Ltd does not sell products directly to end users. All sales are performed through our authorized reseller, Paddle.
Paddle handles billing and invoicing. They are responsible for figuring out sales tax applicability and amount, take your money and issue the corresponding invoice for your order.
Akeeba Ltd only fulfills the order. This means that we only provide software downloads and support. We do not handle billing or invoicing.
In my previous message I did give you wrong information. You paid $38.32 one-time fee for the first year of your subscription (until February 7th, 2021 19:29 Eastern European Time). One day before that and unless you explicitly cancel the recurring subscription with our reseller (Paddle Ltd) you will be charged $9.00. This will repeat
every 3 months until you cancel the recurring subscription with our reseller (Paddle Ltd) at least 48 hours before the billing date. This ends up being $36 per year, not $108. We would of course not sell a recurring subscription that's substantially more expensive than the one-off payment.
Regarding the PayPal issue please note that we (Akeeba Ltd) do not have an integration with PayPal at all. As I explained and as you already know (through the text on our site, our Terms of Service, the text on the payment overlay managed by Paddle, our email communication and the email communication you received from Paddle as well as me explicitly telling you again now) it's Paddle that handles all aspects from the sales including collecting the payments.
If you think that the problem is with them and not PayPal please contact Paddle directly at
[email protected] -- please make sure to mention your invoice number. I need you to do that because I obviously have access neither to your PayPal account nor the email or other communication you received from PayPal. My third-hand recount of what transpired would be completely useless for the purposes of discovering if anything is set up incorrectly, let alone fix it. You would be best poised to provide the pertinent information and they are very keen to be assistance, so please do contact them.
Thank you in advance and apologies for the wrong information I accidentally gave you in my previous reply.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
