Support

Akeeba Backup for Joomla!

#32162 Backup Archive information: backup is not available on my server

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 18 January 2020 17:17 CST

Wednesday, 18 December 2019 23:56 CST

mamboklaus
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,
I have a problem with my backups. I create (via Cronjob) backups.
Just now only I realized that the backups are done, but the system tells me that the backups are not avaiable at the server(please check the screenshot)
I checked the logfile(also attached( but maybe I am not able to understand the logfile, there is no error?
The website I need to backup every day ist quite big.
If I manually create a backup it is available!
Can you please check whether you can find my mistake?
If you need the admin login I can give you...

Thank you for your help, and I love akeeba pro a lot, it helps me to not get heart attachs:-)
Klaus

Thursday, 19 December 2019 02:51 CST

tampe125
Hello,

looking at your backup log, it seems that the process gets killed after about 100 seconds.
This usually happens when the CLI process reaches the timeout imposed by your hosting company. You should contact them and ask if they can raise such limit.
If that's not possible, your only alternative is to use an external service, like WebCron.org

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 18 January 2020 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-01-18 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!