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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

When I try to back up the website, Akeeba Backup hangs. It seems as if it's uploading, but then it takes way too long, and doesn't upload. I have included the log file.

By the way, the backup file does upload to the server, but it's not transferred to Google Drive. I'm using Google Suite, and it has uploaded to Google Drive with no problem before.

The good news is that your backup is complete, but it is on your local server. The problem is occurring during the upload to Google Drive. So you would be able to restore the site from the copy on your server if necessary.

Let's go into the Post Processing setup and change the chunk size from 10 Mb to 5 Mb, then try the backup again. If it doesn't work, please send me a new backup log so I can see the difference.

OK, this worked, but it did take a long time to upload to Google Drive..about 2 hours. Grant it, the file size is 743 MB, but it never took this long before. Any ideas?

Reducing the size of the chunk will increase overhead and slow down the backup. But it slows down on a computer scale, picoseconds, not on a human scale, two hours.

Your timing settings are 0/25/75 so they aren't slowing the backup down.

Please post a new log, I want to see if any steps are repeating. That could indicate a timeout that the backup is auto correcting for.

Attached is the latest log.

It is taking a crazy long time to upload the chunks.

Please go to Configuration, Archiver Engine, click the Configure button on the right side and change the Part Size to 20. That's a VERY small part size and will give you lots of parts to your backup archive. We're testing, we can tweak it later.

OK, I did that. It still took a long time. I have attached the log file for the latest backup.

My apologies, I missed a step. Please go to Post Processing configuration and turn off chunking.

Where's Turn Off Chunking? Do I set Chunk size to custom 0? See attached.

I'll have to check with Davide and Nicholas tomorrow morning. The setting is still in the documentation but it doesn't show on my site either.

I pinged Davide, Davide pinged Nicholas, so everybody has been in on this one.

The option to turn off chunking is no longer there. I didn't get into why, the discussion moved in another direction.

Both of them were surprised that it is taking that long to upload to Google Drive. One of the problems is probably a slow connection between your server and Google. There isn't anything we can do about that.

There are some very slow parts of the upload process that we may be able to streamline. The Google Drive API is very weak in testing if a folder exists. We have to start at the root and search every folder and subfolder, the whole tree, to see if your target folder exists. So it may be faster to store your backup archive in a folder off the root of your Google Drive than in a deeply nested folder. I can't see the path that you're using, but it should be as short as possible to shorten the search.

Beyond that, it is working and there isn't any way to speed it up. Doing your backups via CRON job will reduce the pain. You really don't care if it takes 2 hours at 2:00 am.

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