Support

Akeeba Backup for Joomla!

#31966 Unable to take backup..

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by faisalkhan on Wednesday, 06 November 2019 07:53 CST

Wednesday, 06 November 2019 07:25 CST

faisalkhan
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Unable to take backup for my site.. getting error as follows:
"Akeeba\Engine\Archiver\Base:: Installer package /home/cosmossc/public_html/administrator/components/com_akeeba/Master/Installers/angie.jpa does not exist!"

Regards
Faisal Khan

Wednesday, 06 November 2019 07:33 CST

tampe125
Hello,

it seems that some files are missing.
Please install Akeeba Backup twice in a row, without uninstalling it. That should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 November 2019 07:53 CST

faisalkhan
Dear Sir Davide Tampellini!
Really thanks for the prompt response,, yes it worked and now the issue has solved ,, really really thanks for your kind and timely support.. Akeeba support is amazing in terms of response and solving the issue.
Once again high regards and appreciation.
Regards
Faisal Khan

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!