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Akeeba Backup for Joomla!

#31858 Error creating backup to remote ftp

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 14 November 2019 17:17 CST

ibiscomputer
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,

I'm trying to make a backup on a ftp remote server, but it fails constantly, when I tried to make the backup locally works fine, but when I tried to do it to the ftp fails and give me these message

------ BEGIN OF ALICE RAW OUTPUT -----
Timeout while backing up
There is already an issue with the backup engine saving its state. Please fix it before continuing.

Fatal errors
The following fatal error happened while taking a backup. Please review and fix it before continuing:
The process was aborted on user's request

------ END OF ALICE RAW OUTPUT -----

Also it gave to me a timeout error, but I have tried with several options and always the same.

The ftp connection works fine, at least from the test ftp button.

Any idea?
thanks

tampe125
Akeeba Staff
Hello,

can you please attach the log of the failed backup?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

ibiscomputer
Sorry!

ibiscomputer

ibiscomputer
I don't know why but the file it's not being upload, there is no error message...

This is a link to the file
colmenarbol2020.com/akeeba.backend.id52.zip

thanks

tampe125
Akeeba Staff
Looking at your log file, it seems your site can't get in touch with the remote host.
Can you please double check if all the credentials are correct? Is your remote FTP server applying an IP whitelist for connections?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

ibiscomputer
Hi,

as you can see the test connection it's ok.

tampe125
Akeeba Staff
Looking at the log, it seems you are using FTP With cURL. Can you please try to use the other one, Upload to Remote FTP server?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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