Akeeba Backup for Joomla!

#31551 Renewed wrong Akeeba Backup Subscription

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by on Sunday, 18 August 2019 17:17 CDT

Thursday, 18 July 2019 23:34 CDT

sergio0187

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi,
I wanted to renew my Akeeba backup for Joomla subscription, but I accidentely clicked the Wordpress variant.
Could you please transfer it or tell me what to do?

Thank you in advance.

Friday, 19 July 2019 00:16 CDT

nicholas

Hello Sergio,

Since there is no price difference between the two renewals I switched your subscription renewal to AKEEBABACKUP per your request.

Have a great day!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 18 August 2019 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2019-08-18 17:17 CDT

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