Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Error message:
The log analyzer has detected one or more backup issues. If following this log analyzer's suggestions and our troubleshooting documentation's instructions doesn't work and you have an active subscription on our site please file a new ticket pasting the following log analysis text output to help us provide you with faster support.
Details :
------ BEGIN OF ALICE RAW OUTPUT -----
Backup engine state saving issues
Trying to start step 33 more than once.
Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues
Fatal errors
Trying to start step The following fatal error happened while taking a backup. Please review and fix it before continuing: %s more than once.
------ END OF ALICE RAW OUTPUT -----
Detail error :
Backup engine state saving issues
Trying to start step 33 more than once.
Fatal errors
The following fatal error happened while taking a backup. Please review and fix it before continuing:
The integrity check of the backup archive failed. The archive is corrupt. Message received from the extraction engine: The archive file is corrupt, truncated or archive parts are missing
If you do not understand what this means and you have an active subscription to our site, please file a new support ticket making sure that 1. you have ZIPped and attached the backup log file and 2. you have pasted the text output visible at the top of this page.
Warning message :
Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues
Set a part size inside backup profile configuration.
Thanks in advance.
Best regards
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
Error message:
The log analyzer has detected one or more backup issues. If following this log analyzer's suggestions and our troubleshooting documentation's instructions doesn't work and you have an active subscription on our site please file a new ticket pasting the following log analysis text output to help us provide you with faster support.
Details :
------ BEGIN OF ALICE RAW OUTPUT -----
Backup engine state saving issues
Trying to start step 33 more than once.
Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues
Fatal errors
Trying to start step The following fatal error happened while taking a backup. Please review and fix it before continuing: %s more than once.
------ END OF ALICE RAW OUTPUT -----
Detail error :
Backup engine state saving issues
Trying to start step 33 more than once.
Fatal errors
The following fatal error happened while taking a backup. Please review and fix it before continuing:
The integrity check of the backup archive failed. The archive is corrupt. Message received from the extraction engine: The archive file is corrupt, truncated or archive parts are missing
If you do not understand what this means and you have an active subscription to our site, please file a new support ticket making sure that 1. you have ZIPped and attached the backup log file and 2. you have pasted the text output visible at the top of this page.
Warning message :
Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues
Set a part size inside backup profile configuration.
Thanks in advance.
Best regards
