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Akeeba Backup for Joomla!

#31431 Upgraded Akeeba 6.5.1 on Joomla 3.9.6 now Akeeba Backup no longer available in Components

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Monday, 22 July 2019 17:17 CDT

Thursday, 06 June 2019 16:22 CDT

dgrimes
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
After I chose update extension from the control panel the screen went completely white. Under components Akeeba backup was no longer listed. In the control panel it showed Akeeba had an update. I ran that update and the Screen was white with the typical dialog box that akeeba show but the style sheet wasn't connected. I download the package and reinstalled and Akeeba was gone again. i used the Web Package installer and got Akeeba installed again. The backup ran fine.

Just wanted to let you know.

I am running XAMPP.

Friday, 07 June 2019 03:45 CDT

tampe125
Hello,

updates are handled by Joomla itself, our code doesn't have a chance to run during the update.
When there's a white page, most likely it means that an error occurred in it (maybe a file is missing). Installing Akeeba Backup twice in a row usually fixes it, this is why you have a working Akeeba Backup installation now.
I'm glad everything is ok, let me know if you need further help.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 July 2019 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-07-22 17:17 CDT

Support Information

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