Support

Hello,

if the button "Backup now" doesn't work, it looks like you are experiencing a Javascript issue. Most likely this is due to malformed or badly written Javascript code added to the pages of your site by a third party plugin.

In order to provide support for your problem we need to know the exact Javascript error that is thrown. For this reason we would like to ask your to please attach a screenshot of the Javascript console of your browser, taken immediately after triggering the issue you want us to help you with.

Here you can find a friendly reminder on how to open the Javascript console:

• Chrome Press either CTRL + SHIFT + J (ALT + CMD + J under Mac) to open the "Console" tab of the Developer Tools.
• Safari Press CTRL + ALT + I (ALT + CMD + C under Mac) to open the Web Inspector. Note: This works only if the "Show Develop menu in menu bar" check box in the Advanced tab of the Preferences menu is checked!
• Firefox Press CTRL + SHIFT + K (ALT + CMD + K under Mac) then click on the "Console" tab

Please note that we need a screenshot, not a paste of the log text. We have determined that, in most cases, pasting the log text alters the sequence of the function calls, becoming useless for debugging purposes.

Regarding the extract program, you have to use Kickstart. You can find several useful video guides here: https://www.akeebabackup.com/videos/1212-akeeba-backup.html

Looking at the console error, it seems that your browser can't load the Javascript files because of a ERR_CERT_COMMON_NAME_INVALID.
This means that Chrome can't establish a secure connection with your site and such files are blocked.
Can you please review if your site certificate is still valid?