Support

Akeeba Backup for Joomla!

#31286 Restore not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by nicholas on Wednesday, 24 April 2019 07:48 CDT

Wednesday, 24 April 2019 05:03 CDT

drpeeling
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
On 2 sites where I installed akeeba back up , when I needed to restore the last jpa, the button doesn t work.

<Another problem : I cant find anymore akeeba extract wizard for mac so that I cant even restore manually my last jpa.
 Alain Tenenbaum
Edited by drpeeling on 2019-04-24 05:03 CDT

Wednesday, 24 April 2019 07:48 CDT

nicholas
If the button isn't working try clearing your browser's cache. Sometimes the browser has an old version of the JavaScript cached and it can cause problems. In any other case it is probably a third party plugin which adds JavaScript to the page that does not work. If the JavaScript execution fails at any point then all the JavaScript on the page, even from other extensions such as Akeeba Backup, will stop working.

Luckily, you do not need the integrated restoration or even eXtract Wizard to restore your site. All you need is the backup archive itself and Kickstart. Please watch this video.

I hope that helps!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!