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Akeeba Backup for Joomla!

#31284 Akeeba Backup not completing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by tampe125 on Friday, 26 April 2019 02:24 CDT

Tuesday, 23 April 2019 10:45 CDT

scomil808
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have exported the information from the logger below:

------ BEGIN OF ALICE RAW OUTPUT -----
Post-processing engine and archive part size
A post-processing engine is found, but no part size is set; this could lead to timeout issues

Large files issues
The following files are too big and can cause backup issues:
File: robots.zip 256.28 Mb

------ END OF ALICE RAW OUTPUT -----

Tuesday, 23 April 2019 11:08 CDT

tampe125
Hello,

can you please attach the log of the failed backup?
If it's too large please ZIP it and upload it somewhere (ie Dropbox) and paste here the link to it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 23 April 2019 14:21 CDT

scomil808
Hello!
I deleted the zip file in question and it completed a backup. However, the backup seemed to take a long time. Could DocMan be the reason?

Wednesday, 24 April 2019 02:53 CDT

tampe125
Large files (more than 100Mb) will cause a performance hit, since Akeeba Backup will have to split them all in several pieces across all the backup archives. Moreover, most of the time big files are
a. Useless (manual backups or log data that you don't want to backup)
b. Not important (large files, like videos or PDF documents, rarely change. So it's way easier to manually backup them once and then exclude from backups)

Akeeba Backup has no issues with DocMan, but I'd really need your backup log since it contains useful information for speeding up your backup process and review what's going on.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 April 2019 11:49 CDT

scomil808
Davide,
I have attached the last backup file.

Thank you,
Scott

Friday, 26 April 2019 02:24 CDT

tampe125
The log you attached is about a successful backup. Did you get any error while running it?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!