Support

Akeeba Backup for Joomla!

#31228 Joomla update issue

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 11 April 2019 01:09 CDT

iwatson
Hi Akeeba,
Just a heads up, it seems the Joomla Extension page is displaying a Warning about Akeeba backup. The message is:

Warning
Update: Could not open update site #12 "XT Adaptive Images", URL: http://cdn.extly.com/update-xt-adaptive-images-pro/extension.xml

Cheers,
Ian

nicholas
Akeeba Staff
Manager
Please read the error message again. The update site that Joomla cannot open is called "XT Adaptive Images" and the URL it cannot open is http://cdn.extly.com/update-xt-adaptive-images-pro/extension.xml. This extension comes from Extly which has absolutely nothing to do with Akeeba Backup or Akeeba Ltd.

I can also see that the URL is accessible. Most likely your server had a temporary network issue which has now been resolved.

Sorry, I will have to close this ticket as out of scope.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!