Support

Akeeba Backup for Joomla!

#31216 Restored Backup Issue

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Thursday, 09 May 2019 17:17 CDT

tclarke1965
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Did a backup before any updated to the Joomal version. Ran Joomla update to version 3.9.4 and site would not work after. Did a restore to before even the newest Akeeba Backup, it would not remove installation directory, so i removed it manually site still give same error, twig_error_runtime

nicholas
Akeeba Staff
Manager
Joomla itself does not come with the Twig framework but RocketTheme's Gantry does. Are you using a Gantry-based template? If so, you might want to update both the Gantry library and your template.

I also have a suspicion that you might have taken a backup after Gantry was updated but before updating Joomla which is why restoring the backup didn't fix your problem.

The other explanation is that post-update there are new files on your site, which were not present at backup time, causing the observed issue. The reason is that restoring the backup does not delete files. It only adds or overwrites files. In nearly every use case this is what you want. However, if you are trying to roll back a version of Joomla or one of its extensions this might not work in some rare cases -- and you may have hit one of them. This is fairly easy to address:
  1. Move or copy your backup archive file(s) in the site's root
  2. Upload kickstart.php in the site's root as well
  3. Delete the .htaccess file of your site. Note that it's hidden by default. You may have to tell your FTP client or your hosting control panel's file manager to display hidden files.
  4. Delete the directories administrator, components, includes, language, layouts, libraries, modules, plugins and templates from your site's root. These are the directories where code files that could cause the problem live in.
  5. Access the kickstart.php URL on your site e.g. https://www.example.com/kickstart.php if your site lives in https://www.example.com
  6. Click on Start to extract the backup archive and follow the instructions on your screen to complete the restoration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!