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Description of my issue:

Hi, I have tried to add a post process of uploading to my NAS but it fails every time. I used FTPS (not curl versions as that has other errors). I am able to login to my NAS via FTPS though from another client and can upload. I use the same settings on Akeeba side and it fails. I have checked the firewall logs on the server and its not being blocked. I checked error logs and nothing of note. I checked my router logs and nothing. I checked my NAS logs and it snot being blocked and the permissions are ok!

Attached are several of my logs from my various attempts. The last attempt I tried via FTP without encryption and still it failed.

Note that when setting up I tried to test the connection and it all works. So all details are correct. I also made sure the directory on the FTP server had 777 permissions.

Any help please?

Many thanks!

Hi, I was checking the firewall logs after I attempted a trial run of the backup that uploads to my NAS. It doesn't seem to be being blocked! I did check the server logs and nothing appears there also :/ I did try the passive mode on and off but really that made no impact. Not sure how to proceed?

Thanks

Hi, thanks for the info, was interesting. I checked my NAS and the backup files were there! It appears when the CRON runs automatically, it works. But when I manually trigger the backup profile, it fails to upload to my NAS via FTPS. Do you know whats going on here?

Hi, I believe it works in FTP mode but not in FTPS mode. No logs of anything anywhere being blocked :/ on server and on my NAS. I'll try webdav.

Thanks.

Hi, I am familiar with both as I use SFTP for other projects. I used FTPS for backup as its easier. I couldn't get FTPS to work with backup neither with SFTP :/ even via Cron. THough standard FTP worked. I ensured all ports were unblocked and checked server/NAS logs but nothing there indicates blocks.

I also tried Webdav but that does not work either! I did get it to work on my Mac though and the same settings I used for akeeba backup.

Any ideas what is going on pls? Below is a small portion of the log:

DEBUG |190403 10:25:47|Remote relative WebDav URL: iskcon-london.org/
DEBUG |190403 10:25:47|Absolute WebDav URL: https://redacted.space:5006/Web%20Backups/iskcon-london.org/
DEBUG |190403 10:25:47|Received the following exception while checking if the remote folder exists: 0 - [CURL] Error while making request: Failed to connect to redacted.space port 5006: Connection refused (error code: 7)
DEBUG |190403 10:25:47|Error code different than 404, this means that a real error occurred
WARNING |190403 10:25:47|Failed to upload kickstart.php
WARNING |190403 10:25:47|Error received from the post-processing engine:
WARNING |190403 10:25:47|Failed to process file <root>administrator/components/com_akeeba/backup/site-www.iskcon-london.org-20190403-102401utc.jpa \n Post-processing interrupted -- no more files will be transferred \n Failed to upload kickstart.php
DEBUG |190403 10:25:47|Akeeba\Engine\Core\Domain\Finalization::_run() Running built-in method apply_quotas

Cheers

Hi, I can't use plain FTP as that protocol is not allowed as per our security guidelines for our organisation and GDPR.

I am trying SFTP (SSH), and this is the error that I am getting, its ratehr non-descriptive. I am clicking the test connection button:


Could not connect to the remote SFTP server. The error message was:
Y

Do you know what this error means?

I filled out the private/public key fields using absolute URLs from the server.

Cheers

Hi, I gave up the FTPS/SFTP/WebDav though the unencrypted FTP with encrypted backup file is a good idea.

However, I tried the Google Drive backup. It worked manually so I just saved it and made sure cron would fire properly daily. Manually it works but on cron it just uploads a single file where the manual process created loads of files of each 100MBs. Do you know what is going wrong pls?

Here is the log:

INFO |190407 23:00:59|Initializing post-processing engine
DEBUG |190407 23:00:59|132 files to process found
INFO |190407 23:00:59|Beginning post processing file <root>administrator/components/com_akeeba/backup/site-www.iskcon-london.org-20190407-230001utc.jpa
DEBUG |190407 23:00:59|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::initialiseConnector - Validating the Google Drive tokens
DEBUG |190407 23:00:59|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::initialiseConnector - Google Drive tokens were refreshed
DEBUG |190407 23:00:59|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Preparing to upload to Google Drive, file path = Backups/iskcon-london.org/20190407/site-www.iskcon-london.org-20190407-230001utc.jpa.
DEBUG |190407 23:01:05|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Google Drive folder ID = 17MoF14Wz1XRt7O0vQk1V5xonlPNTWmNn
DEBUG |190407 23:01:05|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Using chunked upload, part size 104857600
DEBUG |190407 23:01:05|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Trying to create possibly missing directories and remove existing file by the same name (Backups/iskcon-london.org/20190407/site-www.iskcon-london.org-20190407-230001utc.jpa)
DEBUG |190407 23:01:06|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Creating new upload session
DEBUG |190407 23:01:06|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - New upload session https://www.googleapis.com/upload/drive/v3/files?supportsTeamDrives=true&uploadType=resumable&upload_id=AEnB2UoztN3CSAG4pTu_w6KE-QjJc7IxWHrA0SmUlFhvuvdh8THEFTd7OQB6nwO_ovc8EZ1Q8Oz017cwduyBq2G5Y7No7cyYHQ
DEBUG |190407 23:01:06|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Uploading chunked part (offset:0 // chunk size: 104857600)
DEBUG |190407 23:01:08|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Got uploadPart result Array \n ( \n [kind] => drive#file \n [id] => 15pr0NhDiJ3-2szdjYo3GynbrqGsaNcnW \n [name] => site-www.iskcon-london.org-20190407-230001utc.jpa \n [mimeType] => application/octet-stream \n ) \n
DEBUG |190407 23:01:08|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Chunked upload is now complete
INFO |190407 23:01:08|Finished post-processing file <root>administrator/components/com_akeeba/backup/site-www.iskcon-london.org-20190407-230001utc.jpa
DEBUG |190407 23:01:08|Deleting already processed file <root>administrator/components/com_akeeba/backup/site-www.iskcon-london.org-20190407-230001utc.jpa
DEBUG |190407 23:01:10|Akeeba\Engine\Core\Domain\Finalization::_run() Running built-in method run_post_processing
DEBUG |190407 23:01:10|Loading post-processing engine object (googledrive)
INFO |190407 23:01:10|Beginning post processing file <root>administrator/components/com_akeeba/backup/site-www.iskcon-london.org-20190407-230001utc.j01
DEBUG |190407 23:01:10|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::initialiseConnector - Validating the Google Drive tokens
DEBUG |190407 23:01:10|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Using chunked upload, part size 104857600
DEBUG |190407 23:01:10|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Trying to create possibly missing directories and remove existing file by the same name (Backups/iskcon-london.org/20190407/site-www.iskcon-london.org-20190407-230001utc.j01)
DEBUG |190407 23:01:11|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Creating new upload session
DEBUG |190407 23:01:12|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - New upload session https://www.googleapis.com/upload/drive/v3/files?supportsTeamDrives=true&uploadType=resumable&upload_id=AEnB2UoEsr5crdPSY9EK0t1TJdxPvCoz6ey1pHcGykn8MBSuEoo-ShDJzLWol5yPScrZUGFhBQg0CSgZG0nXggdJJCcUy48QCQ
DEBUG |190407 23:01:12|Akeeba\Engine\Postproc\Googledrive::Akeeba\Engine\Postproc\Googledrive::processPart - Uploading chunked part (offset:0 // chunk size: 104857600)
--- END OF RAW LOG ---

Attached.

Here is the file: https://send.firefox.com/download/8a605b98a8b3a106/#7XgAUKnEsc0yn0vjCm9hug

Hi, I finally adjusted these parameters below for PHP:

Max execution time is 200
max_input_time is 200
session.gc_maxlifetime is 1440

Instead of uploading one file of 3 MB it can now upload 2 files of each 5MB! We don't want a script execution time that is too long? I already tried manually and it does work then but I want an automated approach. Any recommendations pls?

Here is the log if you need it: https://send.firefox.com/download/adf51cd47ecf31f1/#y7RUKmxAMFV8Kel6DbHSkg

Thanks

HI, thanks for the help - its all working now. The actual issue was that it was running out of memory even though the manual way didn't.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.